These general terms and conditions of sale apply, in their version in force at the time of the order (hereinafter GTC), to all orders placed by any person (hereinafter “you”) via the website sweetaf.store. You declare that you have read and accepted the terms of the GTC and the rights and obligations arising before your order is placed. The validation of your order therefore implies acceptance of the current General Terms and Conditions.
All our deliveries, services and offers are exclusively governed by these GTC, unless otherwise expressly agreed in writing. We object to any general or particular conditions that are contrary to or derogatory from these conditions. The term “consumer” used in these GTC refers to a natural person placing an order that is not part of his commercial or professional activity. A “professional” within the meaning of these GTC is a natural or legal person who, when placing an order, acts within the framework of and on behalf of his liberal or commercial professional activity. The term “customer” can refer to both a consumer and a professional. The term “working day” within the meaning of these GTC refers to all days of the week except Saturdays, Sundays and public holidays.

Article 1 – Prices

Pricing

1 – The prices of the products and/or services are indicated in Eur all taxes included (VAT + other taxes and in particular Eco-tax,…) excluding contribution to the processing and shipping costs.

2 – ROMAIN ROUAULT reserves the right to modify its prices at any time and to pass on, if applicable, any change in the VAT rate in force to the price of the products or services offered on the site. However, the products will be invoiced on the basis of the rates in effect at the time of order validation.

3 – Prices are displayed excluding the participation in processing and shipping costs.

Article 2 – Orders and customer account

1 – When you register, you undertake to provide accurate and complete information concerning your civil status and contact details, including your e-mail address. The username and password used to access our sites are confidential and must not be disclosed to third parties.

2 – You agree to refrain from any disruption of the sweetaf.store website and any use, beyond a simple online consultation, of the data appearing on this site. Any unlawful manipulation in order to obtain undue payments or other benefits to our detriment or to that of other members of the site, results in particular in the loss of the right of access to your customer account.

3 – Registration to our sites is free and you can terminate it at any time. It is possible to delete your customer account by contacting us at this email address: erots.fateews@olleh

4 – Any deletion of the account, for any reason whatsoever, results in the pure and simple deletion of all personal information of the customer. Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance, does not engage the responsibility of the seller.

Article 3 – Payment terms

1 – The consumer can place an order on this website sweetaf.store and can make his payment by: Credit card / Paypal
The price is payable in cash, in full on the day of the order.

2 – No data relating to the customer’s means of payment is collected by the site. Payment is made directly to the bank or payment service provider receiving the consumer’s payment. Purchase orders and invoices will be archived on a devilish and durable medium constituting a faithful copy. The computerized records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

3 – Orders
The customer can place an order on the Internet: sweetaf.store . Contractual information is presented in French and will be confirmed with this contractual information no later than the time of your order validation.

Article 4 – Validation of the order

1 – The customer declares that he/she has read and accepted these General Terms and Conditions of Sale before placing your order. The validation of his order therefore implies acceptance of these general terms and conditions of sale.

Article 5 – Transfer of ownership

1 – The acceptance of the order form by the seller automatically entails the transfer of ownership of the ordered products.

Article 6 – Right of withdrawal

1 – In accordance with the legal provisions in force, the customer has a period of 14 days from the date of sending the order to exercise his right of withdrawal without having to justify himself.

2 – In the event of exercise of the right of withdrawal within the period referred to above, only the price of the product(s) purchased will be refunded, the return costs remaining the responsibility of the customer.

3 – Returns are to be made in their original condition and complete (packaging, accessories, instructions…) allowing them to be remarketed in new condition. In the event of depreciation of the product resulting from manipulations other than those to establish the nature, characteristics and proper functioning of the product, the consumer may be held liable. It is understood that the Customer will bear the costs of returning the product in the event of retraction, as well as the cost of returning the product if, due to its nature, it cannot normally be returned by mail. If the above obligations are not fulfilled, the consumer will lose his right of withdrawal and the product will be returned to him at his own expense.

4 – The request must mention the order concerned by this withdrawal. If the returned package does not reach the seller, it will not be possible to launch a survey with the postal services to ask them to locate the seller. The customer can exercise his right of withdrawal by e-mail at this address: erots.fateews@olleh

5 – In case of error on our part, the return must be accompanied by an email containing the invoice of the shipment so that the shipping costs can be refunded. They will be reimbursed up to a maximum of 12€. This is why we advise you to send it by registered letter or colissimo. The seller is not required to reimburse the additional costs in the case of choosing a more expensive delivery method than the one offered on the site.

In case of exercise of the right of withdrawal, ROMAIN ROUAULT will reimburse the sums paid at the latest within 14 days from the date on which ROMAIN ROUAULT is informed of your decision to withdraw and by the same means of payment as that used for the order (unless expressly agreed by the customer for a refund according to another means of payment).

This refund date can be postponed until the product is received.

Article 7 – Guarantees

1 – In the event of defects in the goods, the customer benefits from the legal guarantees provided by the legislation in force and must then contact the seller as soon as possible.

2 – The seller authorizes the customers to cancel their orders as long as the seller has not started the delivery process.

Article 8 – Applicable law – Disputes – Complaints handling – Mediation

Applicable law: This contract is subject to French law. The language of this contract is the French language. In the event of a dispute, only the French courts shall have jurisdiction.

Complaint processing: For any complaint you can contact customer service by e-mail at this address: erots.fateews@olleh

Assignment of jurisdiction:

In the event of any difficulty arising during the ordering or delivery of the items sold on the site, the customer will first contact ROMAIN ROUAULT to seek an amicable solution. The client has the possibility of using the conventional mediation procedure or any other alternative method of settling disputes.

In the event of a dispute, in accordance with Regulation 44/2001 of 22 December 2000:

The customer may bring an action either before the court of the place where he is domiciled or before the French courts.

ROMAIN ROUAULT may bring an action before the court of the place where the customer is domiciled

Article 9 – Personal data

The personal information and personal data concerning the Customer are necessary for the management of his order and commercial relations. They may be forwarded to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also stored for security purposes, in order to comply with legal and regulatory obligations and to enable ROMAIN ROUAULT to improve and personalize the services offered and the information provided.

In accordance with the Data Protection Act of 6 January 1978, the customer has a right of access and rectification and opposition to personal data concerning him. All he has to do is write to customer service online, entering his name, first name and e-mail address. In accordance with the regulations in force, the request must be signed and accompanied by a photocopy of an identity document bearing the customer’s signature and specify the address to which to send a reply. A reply will then be sent to him within 2 months of receipt of the request.

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